Marketing types are turning to different tools to assess our satisfaction, and not all of them will leave you feeling satisfied about your privacy.

Shopify supports brands operating more than 1,000 physical stores, yet more than 10% of point-of-sale (POS) users are still brick-and-mortar only. In other ...

This practical guide explains how to design agentic workflows using a simple inputs, tasks and outputs framework, so any business leader can move from idea to execution.

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to $4.5 billion, the latest sign of feverish investor demand for artificial ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

T-Mobile just made some of its customers very angry. T-Mobile's new CEO vows change at the company after increased customer losses. The phone carrier is ending a convenient option customers.

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...