Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Anthropic has announced new interactive tools in Claude that let users open and interact with other services and apps directly within the AI chat interface via the web and Mac app. The update offers ...

SAN FRANCISCO--(BUSINESS WIRE)--AI has changed our personal lives, answering any question, unleashing our creativity, and delivering tailored insights with a simple prompt. But in the workplace, AI ...

If you use Slack, you’re about to get an AI coworker who you just can’t avoid. Salesforce, Slack’s parent company, announced Tuesday that it is turning Slackbot, previously an app capable of executing ...

Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, the company's workplace assistant, transforming it from a simple notification tool into what executives describe as a fully ...

As the messy breakdown between Krafton and Subnautica 2 developer and subsidiary Unknown Worlds goes to court this week, an explosive new legal filing claims that Krafton's CEO discussed a takeover of ...

UPDATE Monday, 2:51 p.m. ET: Slack's problems on Monday appear to be resolving. User-reported issues on Downdetector had fallen precipitously from their earlier peak. Slack's status page indicates ...

Japanese media company Nikkei has confirmed that a security breach of its Slack accounts has potentially leaked highly sensitive information from more than 17,000 of its users. Consultants point to ...

I've been using Slack for like a decade and the platform's proprietary chatbot, Slackbot, has always been a bit underwhelming. It can deliver reminders and notifications and, well, that's about it.

Slack has a new Lists feature that levels up your productivity. You can create boards and lists to track your projects. There's also a template gallery to make using Lists easier. Get more ZDNET: Add ...

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