Living in the present requires moving from “If only” and “What if?” to “If it happens, I will cope." ...

Identify the three employee types—Problem Creators, Preventers, and Solvers—and understand their impact on business operations. Implement strategies to elevate Problem Creators into Problem Preventers ...

Customer experience leaders have always been obsessed with statistics like Average Handle Time (AHT) or First Contact Resolution (FCR). We celebrate the agent who de-escalates a furious caller, we ...

In recent years, the artificial intelligence (AI) landscape has shifted from quiet curiosity to relentless noise. Conference taglines, vendor solicitations, and slide decks all seem to begin with the ...

Amateur mathematicians are using artificial intelligence chatbots to solve long-standing problems, in a move that has taken professionals by surprise. While the problems in question aren’t the most ...

Over the weekend, Neel Somani, who is a software engineer, former quant researcher, and a startup founder, was testing the math skills of OpenAI’s new model when he made an unexpected discovery. After ...

Background: Travis Musgrave attended the University of Kentucky as a pre-med student before ditching medicine for money. After graduating in 1991 with a degree in accounting and finance Musgrave ...

Imagine Jo: Everyone in Jo's life recognizes her as an outstanding problem solver. She's the type of person who seems capable of almost anything. Jo excels at intuitive problem-solving. Over her life, ...

Artificial intelligence is transforming how we cure disease, defend nations, and deliver goods. But the same technology driving this surge of innovation is also testing the limits of the system that ...

Bluetooth is a technology for short-range data transmission that has become so ubiquitous in recent years that we can no longer imagine life without it. This makes it all the more annoying when ...

Abstract: As intelligent network services continue to diversify, ensuring efficient and adaptive resource allocation in edge networks has become increasingly critical. Yet the wide functional ...