One of the largest telecommunication providers that offers both wireless and wireline services in Canada wanted a credible third party to assess their contact center activities, identify service gaps, ...

As we continue to emerge from the Covid-19 pandemic, the global economy is facing a new set of challenges: inflation, fragile consumer loyalty and, finally, a possible recession. In such an uncertain ...

Striving for operational excellence is crucial for business success today. In a previous article, I discussed driving operational success through an effective annual planning process. I encouraged ...

FRANKFURT—Lufthansa Airlines says it is seeing promising results from its operational resilience initiatives and plans to focus on reducing buffers again in 2026 to improve its financial performance.

The idea of using key performance indicators, or KPIs, to make smarter business and manufacturing decisions has been all the rage for several years now, with a growing number of vendors promoting ...

Ambulatory infusion care has moved from a niche alternative to a cornerstone of chronic disease management. A decade ago, most infusions occurred in hospital outpatient departments (HOPDs) where ...

Sales hit a new record in 2022 and are expected to increase by a further 10.12% in 2023. Both gross profit and EBITDA margins have significantly improved in recent quarters thanks to an easing of ...

Whether you are currently an operations manager or are looking to be one in the future, there are some performance goals that all current and future operations managers need to have. They play a key ...

JetBlue Airways’ view of its fourth quarter financial results has brightened based on stronger-than-expected bookings and operational performance. The New York-based carrier disclosed in a 4 December ...

The newly launched Remote Operational Performance Test (OPT) service from Danelec enables ship operators to perform mandatory voyage data recorder (VDR) operational performance tests remotely. The new ...