Stop treating automation as a quick and easy fix, and invest more in planning, change management and building strategy.
Most IT departments are trapped in a failing 'service provider' loop; real winners ditch the transactional metrics and start acting like a strategic engine.
Don’t start with moon shots. by Thomas H. Davenport and Rajeev Ronanki In 2013, the MD Anderson Cancer Center launched a “moon shot” project: diagnose and recommend treatment plans for certain forms ...
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