Genesys introduces a new “agentic virtual agent” powered by Large Action Models (LAMs), which is designed to complete customer service tasks across enterprise systems rather than only respond to ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

Genesys wants large action models — not large language models — to support reliable enterprise automation. The company announced on Feb. 10, 2026, what it describes as the industry's first agentic ...

Henry Ford Genesys Hospital and Teamsters Local 332 said the end of their 154-day strike might be near. Both sides report reaching important steps in ongoing negotiations. More than 700 nurses walked ...

(This story has been updated with comments from Teamsters Local 332.) GRAND BLANC TWP, MI -- Representatives of Henry Ford Genesys Hospital and Teamsters Local 332 say they’ve “reached an important ...

Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment Genesys, a global cloud leader in AI-Powered ...

Paula Wethington is a digital producer at CBS Detroit. She previously held digital content roles at NEWSnet, Gannett/USA Today network and The Monroe News in Michigan. She is a graduate of the ...

The contract covers two components: standard-definition maps for native navigation and high-definition maps for ADAS. Genesys International Corp has secured a contract from Tata Motors Passenger ...

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

GRAND BLANC TWP., Mich. (WNEM) - For a second straight day, hundreds of nurses and case workers are walking the picket line outside Henry Ford Genesys Hospital. About 750 employees represented by ...

Digital mapping and geospatial services company Genesys International has posted about 32 percent increase in its net profit to Rs 7.12 crore in the first quarter ended June 30. It had posted a net ...