The agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

Jackson National Life Insurance Company ® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), has won the "Highest Customer Service - Financial Industry" award from ...

What was originally designed in the 1970s as a consumer protection mechanism is increasingly being used as a primary customer service channel. From the cardholder’s perspective, the shift is ...

Partnership unlocks real-time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channelsLondon & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) ...

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their ...

TEL AVIV, Israel, Feb. 24, 2026 /PRNewswire/ -- RADCOM Ltd. (NASDAQ: RDCM) announced today the launch of RADCOM Neura, an artificial intelligence (AI) agent suite designed for integration into agentic ...

From Capacity to Credibility and Depth The next chapter of CX outsourcing will be won by providers and clients who ...

This partnership with Bright Pattern allows us to significantly elevate the value we deliver to our clients.”— Ahmed ...

WASHINGTON — The U.S. Senate has passed a bipartisan resolution recognizing 30 years of service by the F/A-18 Super Hornet, marking the anniversary of the aircraft’s first flight from Lambert Field in ...

The Los Angeles Chargers didn’t make the most high-profile hire of the cycle this offseason when they brought on Chris O’Leary as defensive coordinator. That’s especially the case compared to the name ...