New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

AI is quickly transforming customer service and contact center operations to generate measurable value. With the integration of genAI and agentic AI, organizations can now move beyond pilots and into ...

The resolution created different sections of statutory code. A part the Senate is weighing using has not been widely seen as unconstitutional. By Charlie Savage Charlie Savage writes about national ...

Happy New Year! I’ve always felt that a fresh calendar represents a world of new opportunities, and I wish you all a fantastic 2026. For many, this is a season for reflection and self-improvement, ...

Businesses can reduce costs and improve CX by improving FCR rates. However, the report notes that a high FCR rate may mask underlying problems. “If the business had been handling live calls that were ...

The United Nations rarely moves fast on disarmament. This year, though, it did something unusual. On November 6, the General Assembly’s First Committee, where states debate over questions of ...

The UN Environment Assembly in Nairobi gavelled the resolution on artificial intelligence and environment, but removed mentions to AI’s water and power use Visitors view racks for data servers, GPUs ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

Distribution of quantum states generated by a central node to each node, phase encoding at each node, and estimation of arbitrary linear combinations of phases through local measurements. Precise ...

Distant sensors work as one, simultaneously enhancing both precision and resolution. (Nanowerk News) Precise metrology forms a fundamental basis for advanced science and technology, including ...

FIRST ON FOX: The partisan messaging war over a looming government shutdown is heating up with a new memo sent to House Republicans by Speaker Mike Johnson, R-La. In a memo titled, "Debunking the ...