Of U.S. workers, 80% are employed in the service industry, spanning many sectors. The service industry includes logistics, healthcare, and tech, affecting diverse investments. Investors can hedge ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

Amazon's Project Kuiper Wants to Offer Satellite Service in 5 Countries by Q1 With just over 100 satellites in orbit, it's a tall order, but a Project Kuiper exec says Amazon is making progress on ...

Frontier Firms are a new type of organization that puts AI at the heart of business—reinventing customer experience and employee productivity while reshaping processes and bending the curve on ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

The Trump administration’s cuts to NOAA and NWS staffing and research capabilities are hindering the nation’s ability to prepare for and respond effectively to extreme weather events—such as the ...

For ambitious professionals, a career in customer service doesn’t have to stop at entry-level roles. With the right skills and an optimized customer service representative resume, you can advance into ...

You’re standing at a fork in the road. One path leads you on an expensive treasure hunt for new customers. The other takes you back to your existing customers – who already know, like, and trust you.

AI adoption in restaurants is still in its early stages but is gaining momentum. One 2024 survey found that less than one-third of restaurant operators currently utilize AI, but a strong 71.6% plan to ...

Hyundai Glovis is a global total logistics and distribution company, operating businesses in logistics, shipping, and distribution. It provides logistics services across various sectors, including ...