Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?
Former Coachella Valley resident Madelyn Hinsvark directed her estate to provide funds to a local animal welfare organization.
Cincinnati's vice mayor proposed a $5 million reparations program to help residents affected by past housing discrimination.
A San Francisco startup is pitching using AI to check people's eligibility for benefits and welfare for the government.
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