In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

Global carrier strengthens digital CX strategy with omnichannel, enterprise-grade agentic AI to support passengers throughout their travel journey TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native ...

Zappix delivers an innovative AI Customer Engagement Platform to City, State and Federal entities that require a solution for handling high-volume citizen interactions,” said Yossi Abraham, President ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify fragmented customer information and deliver real-time insights to dealerships. CDK ...

CDK, the leading automotive retail software provider, today announced the launch of its Customer Data Platform (CDP)that unifies fragmented customer information and delivers real-time, actionable ...

Jan 15 (Reuters) - German startup Parloa has raised $350 million in a late-stage round that tripled the valuation of the artificial intelligence-driven customer service platform to $3 billion in less ...

Artificial intelligence (AI) is set to handle nearly half of all customer service interactions in Singapore within the next two years, but businesses risk alienating customers if they fail to explain ...

Digital investment firm Betterment has fallen victim to a cunning social engineering attack that enabled cybercriminals to send fraudulent cryptocurrency promotions directly to customers through the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...