The platform uses a combination of AI orchestration tools and sentiment analysis to identify stress, fear, or confusion in a ...

Most recently, PolyAI earned the Gold Stevie Award for Best Customer Support Solution. The Stevie Awards are the world's top honors for customer service, contact center, business development, and ...

In a deal estimated to be worth $15M Israeli artificial intelligence firm, AUI, acquired California-based customer service ...

Customer feedback — how it’s collected and addressed — has an outsized impact on a company’s bottom line and how customers ...

Zappix delivers an innovative AI Customer Engagement Platform to City, State and Federal entities that require a solution for handling high-volume citizen interactions,” said Yossi Abraham, President ...

China's Ministry of Commerce (MOFCOM) on Wednesday launched a national-level overseas comprehensive service platform, upgrading support mechanisms for companies expanding abroad. The move was seen as ...

Consider the last time you wanted to purchase a messaging app for your organization. You may have explored industry-specific websites, read whitepapers, compared product features, evaluated pricing ...

X experienced a widespread outage early Monday, leaving thousands of users unable to access the social media platform. According to Downdetector, a website that tracks service disruptions based on ...

Emile brings close to two decades of real estate industry experience and thought leadership to HousingWire. In 2010, he became a licensed real estate agent in Manhattan, and in 2018, he co-founded The ...

With nearly two decades of retail and project management experience, Brett Day can simplify traditional and Agile project management philosophies and methodologies and explain the features of project ...