When customer feedback isn’t acted on, it can create a disconnect between customer feedback processes and the actual customer ...

The cancellation moment is not the end of the customer relationship. It is the highest-leverage point in the entire ...

Abstract: Customer churn is a significant issue for financial institutions because it is cheaper to retain existing customers than to acquire brand new customers. This study presents a machine ...

Most customer support organizations are built to serve the loudest 10% of users — the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and ...

A group exhibition at Pioneer Works in Brooklyn takes an idiosyncratic look at the global textile trade. By Travis Diehl It’s worth remembering that every piece of clothing you own is at least partly ...

Verizon has been turning to price hikes to drive revenue and profit growth over the past few years. This has boosted churn as customers got fed up with rising prices. Verizon is now down with empty ...

Earlier this month, Morris Brown College’s Board of Trustees abruptly laid off the historically Black college’s president, Kevin James, after seven years at the helm. James took to social media and ...

GameSpot may get a commission from retail offers. New research suggests that the biggest challenge facing live-service games today is not getting players in the door, but keeping them there. As the ...

The website functionality, powered by Duda, allows DoorLoop customers to publish and manage property websites from inside the same system they use for bookings, payments, and operations. According to ...