Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Over winter break, the College re-organized the atrium of the Zimmerman Fitness Center, the workout hub for non-varsity athletes. The changes — including new decor, moving workout machines and ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Home Depot opened a handful of ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

Letter to Congress Cites Massive Energy and Water Consumption, Ratepayer Turmoil Washington – In a letter sent to Congress today, more than 230 national, state and local organizations from across the ...

OpenAI is partnering with Hon Hai Precision Industry Co. to design and manufacture hardware for data centers, the latest move by the ChatGPT-maker to meet its surging need for infrastructure to ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

WASHINGTON, D.C. (WSMV) - U.S. Immigration and Customs Enforcement (ICE) is working to build a call center in Nashville, according to a contract document obtained by Reuters. The Reuters report states ...