Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Naji Shafi, director of healthcare AI at Amazon Web Services, spoke with MobiHealthNews about the company's new AI offering ...

Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate’s approach aims to deliver ...

Yakima County officials are working on a plan to put a permanent Emergency Operations Center, crime lab, consolidated dispatch services and a real-time information center under the same roof.

He said that more concrete efforts should be made to extend basic, inclusive and safety-net public support for the well-being ...

Call HR, a new video podcast hosted by Michelle Volberg, CEO of Twill, launches today across YouTube, Spotify, and Apple Podcasts. The show features candid conversations with senior HR and talent ...

AI's impact is still largely unknown, but what's powering its rise is pretty clear. Data centers are the backbone of artificial intelligence, and they are real-world evidence that businesses are ...

Re: A response to: Pat Hickey, "Does Nevada need all the data centers?" in RGJ Dec. 30, 2025. As interest in data center development grows across Northern Nevada, it is natural for people to have ...

Across resource-rich regions, weak governance and limited transparency determine who profits from extraction and who bears the environmental and social costs. In Halmahera, Indonesia, nickel mining is ...