Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine that automates workflows across backend systems, and the extension of Talkdesk Autopilot's agentic ...

Agentic AI, by contrast, removes entire layers of manual work. It converts processes that once took minutes or hours into instantaneous downstream actions. It eliminates bottlenecks that were ...

When operations seem steady and teams are settled into their routines, calls to overhaul workflows and embrace automation may not sound appealing, but they signal where the industry is headed.

Vasu Jakkal says, All agents ought to be afforded similar security protections as humans to make sure that agents do not become so-called double agents who take uncontrolled risks. That sentence works ...

As health systems continue to face increasing workloads and staffing challenges, ambient scribes are emerging as transformative forces. During Becker’s Healthcare 13th Annual CEO + CFO Roundtable, Tom ...

Generative AI will soon take a back seat to agentic AI, as organizations demand more optimized work processes.

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

Across healthcare, providers are rapidly deploying tools such as ambient clinical documentation, while payers are adopting AI-powered agents for a growing range of operational and administrative use ...

Agentic AI systems are being marketed as a way for financial advisors to offload complex multi-step workflows with minimal human involvement. But early adopters say the technology's real value today ...

Tracy Kerrins, Wells Fargo's head of consumer technology and generative AI, spoke with Rohit Bhat, general manager and managing director at Google Cloud, at Money 20/20 last week. Wells Fargo isn't ...

NEW YORK--(BUSINESS WIRE)--Cyware, the leader in AI-powered threat intelligence management, secure threat sharing and collaboration, as well as hyper-orchestration and security automation, today ...