Jonathan Denby from Greater Anglia, sponsor of the EADT Business Awards 2026, gives a sneak peek into the judging process.

Customer intimacy is not just a buzzword. It’s a mindset. A commitment to making the customer feel seen, heard, and valued, ...

Zoom Virtual Agent 3.0 enhances customer service by automating end-to-end workflows across voice and chat, aiming to improve ...

More than a feel-good bonus, customer delight is a measurable advantage that fuels differentiation, retention, and sustainable growth. Companies that prioritize delight move beyond standard service ...

A new report ascribes a cost to the "annoyance economy": All that we pay in lost time and money for the hassles of life as an ...

With global officials engaging artificial intelligence safety teams amid concerns about harmful outputs, an expert says ...

Driving Improvement, Customer Satisfaction and Growth, after-sales business management consultant Nigel Woodall explores the often-overlooked role of after-sales in driving customer satisfaction, ...

Summary Start a niche review service you can run from home by building a simple website and growing a social following to attract paying clients. Launch ...

Merchants must prioritize total browser-side visibility and ensure client-side security across all web pages, not just the ...

Companies that treat data security as a core part of the customer experience can build a compounding advantage across industries, cities and even countries.

All told, the report says, the annoyance economy costs American consumers $166 billion a year in lost time and dollars.