Jonathan Denby from Greater Anglia, sponsor of the EADT Business Awards 2026, gives a sneak peek into the judging process.

All told, the report says, the annoyance economy costs American consumers $166 billion a year in lost time and dollars.

More than a feel-good bonus, customer delight is a measurable advantage that fuels differentiation, retention, and sustainable growth. Companies that prioritize delight move beyond standard service ...

With global officials engaging artificial intelligence safety teams amid concerns about harmful outputs, an expert says ...

Driving Improvement, Customer Satisfaction and Growth, after-sales business management consultant Nigel Woodall explores the often-overlooked role of after-sales in driving customer satisfaction, ...

Small businesses today operate in an environment that is more competitive and unpredictable than ever before. From suppl ...

All told, the report says, the annoyance economy costs American consumers $166 billion a year in lost time and dollars.

Companies that treat data security as a core part of the customer experience can build a compounding advantage across industries, cities and even countries.

The hyper-autonomous telco is already taking shape. The combination of embedded AI and a unified heritage of data management gives CSPs the tools to reimagine what’s possible—transforming reactive ...

Summary Start a niche review service you can run from home by building a simple website and growing a social following to attract paying clients. Launch ...

LiveX KL 2026, which took place on the 6th of February 2026 at the Hilton Kuala Lumpur, brought together more than 250 telecom leaders and senior professionals from across the globe to uncover key ...