Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service. They route incoming callers to the right person ...

Ooredoo, Qatar’s leading telecommunications provider, has announced the launch of an AI-powered outbound sales calling capability built on Microsoft Azure OpenAI Service, leveraging real-time GPT ...

The top video conferencing services we've tested help you stay connected and communicate with clients, team members, and anyone else, no matter where you are. I’ve been writing about consumer ...

We’re excited to announce the general availability of proactive voice engagements in Dynamics 365 Contact Center, delivering enterprise-grade outbound calling for service scenarios. We want to thank ...

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There are report of "concerningly high" levels of family voting in the Gorton and Denton by-election. Bobby J. Brown's death cause of death was ruled as diffuse thermal injury and smoke ...