AI reshapes how wealth firms operate by augmenting human advisors rather than replacing them in the next era of client service ...

Across the global hotel industry, a select group of operators are quietly rewriting the rules of performance and the operating model for hotels leveraging technology and AI. We spoke with leaders ...

For decades, the wealth and asset management industry has pursued a vision of operational unity: a “single platform” capable of connecting data, workflows, analytics, and controls across the front, ...

Managing director Bart Holsters explains why hybrid insourcing, competence assurance and sovereign readiness are becoming essential as artificial intelligence pushes datacentres to their limits.

Rio Tinto’s journey towards operating an IT platform model was detailed by Remona Murugan, the company’s head of technology platforms, during a fireside chat at the recent Gartner IT Infrastructure, ...

In the dynamic realm of software development, the effective implementation of a product operating model is crucial for companies striving to innovate and consistently deliver value to their customers.

Around 200 million customers visit Wendy’s every year. The chain wants to make sure it can keep those guests coming back and add even more. A big step is operational improvement. “You’ve heard the ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Fortinet has released its 2025 State of Operational Technology and Cybersecurity Report, revealing significant progress in operational technology (OT) cybersecurity maturity among organizations. The ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

Revenue cycle management is a great place for operational improvement technologies. These technologies can leverage process and task mining to give leaders a bird's-eye view of their teams' workflows.

Data-driven tools help fleets predict maintenance needs, improve asset utilization, and minimize downtime across operations.