Mobile and broadband operator VMO2 (Virgin Media and O2) have today revealed that they've used AI technologies, such as Call ...

Telecommunications firm O2 has created a “human-like AI granny” to answer scam calls with the aim of keeping fraudsters on the phone and away from O2 customers. The new member of the O2 fraud ...

UK mobile carrier O2 has created Daisy, an AI grandmother designed to waste the time of phone scammers by keeping them on the line as long as possible. Anyone can report a scam call or message by ...

Virgin Media O2 has issued a warning to anyone using Amazon and HSBC Bank over an increasingly concerning trend they should be aware of. It comes as the telecommunications company has implemented a ...

Millions of O2 customers will have suspected scam and nuisance calls flagged before they even pick up the phone, thanks to a free AI-powered feature that has just launched. O2 claims it is the first ...

O2 is deploying artificial intelligence to combat the rising tide of scam and nuisance calls, flagging over 50 million suspicious calls every month. Since launching its free Call Defence service in ...

O2 now wants to remedy this with an artificial intelligence called Daisy. As the “head of fraud prevention”, it’s the job of this state-of-the-art AI granny to keep scammers away from real people for ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Virgin Media O2 saved customers a collective 1.45 billion seconds of their time last year – equivalent to more than 24 million minutes or more than 400,000 hours – after introducing AI and upskilling ...

Virgin Media O2 is helping boost the skills and expertise of its employees with a new comprehensive learning and development programme. Virgin Media O2 launches enhanced learning and development ...