Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

Sometimes you need to check a text without the pressure of replying. These clever tricks keep those blue ticks away while you ...

Apple’s Messages app got a bunch of new features in iOS 26, including a ‘Screen Unknown Senders’ option meant to eliminate spam texts. My initial experience with the feature wasn’t great, but tweaking ...

A cyber attack led to IT outages at several major European airports in September, causing disruption and long queues There are warnings of queues at passport control at airports in Europe over ...

Like other Google apps, Messages for Android A/B tests many features. It can take the RCS/SMS client a rather long time to actually launch new functionality in stable. From various reports, Google ...