The hidden cost of over-automating customer interactions and how to use AI to streamline processes that drive loyalty.

Is an AI subscription worth it? How to choose your premium chatbot plan - and what not to do ...

Overview Determine business objectives before choosing a voice solution for automating workflows.Check whether the ...

W3C proposal backed by Google and Microsoft allows developers to expose client-side JavaScript tools to AI agents, enabling ...

Use the vitals package with ellmer to evaluate and compare the accuracy of LLMs, including writing evals to test local models.

Earlier this month, Telefónica and Nokia announced a collaboration to test how AI software agents could support the use of network APIs, as part of the GSMA Open Gateway initiative.

Barb, the audience management specialist, has appointed RSMB to deliver the third phase of its API. Barb said API 3.0 is a crucial element of its data-distribution strategy, devised to meet the ...

Educators at TCEA exchanged ideas about how to deal with infrastructure, staffing and strategy at the annual technology ...

Model ML today announced the acquisition of Captide, the leading financial data layer that turns complex global corporate ...

Automated imagery is emerging as a core CRM asset, helping SMBs standardize visuals, reduce friction, and strengthen retention across mobile-first retail channels.