Washington State Residents Pressed 2 for Spanish. The Bot Spoke Spanish-Accented English Instead

Apparently for some months, if you called the Washington state version of the DMV, known as the Department of Licensing (DOL) ...

WA Spanish speakers left hanging after state agency’s AI phone glitch: ‘Real accessibility issues’

Washington resident Maya Edwards learned of the AI-accented voice last summer after her Mexican husband tried using the ...
NEWS10 ABC

Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Press “two” for Spanish … accent? For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI ...