New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their issue ...

CAMPBELL, Calif., February 19, 2026--8x8, Inc. (NASDAQ: EGHT) launches 8x8 Smart Assist, an AI-powered solution delivering real-time guidance, dynamic workflows and intelligent automation ...

Mayor Mary Sheffield launched the first office of neighborhood and community safety, a promise she made on the campaign trail.

While technical skills, expertise and resources all factor in successful innovations, the human side of innovation is a strategic advantage. Why and what to do about it.

Context is the foundation of meaningful customer experiences. When communication systems understand who the customer is, what they interacted with before, and why they are reaching out again, ...

Analysts say Trump will seek to show Gaza progress at controversial board meet, but pressure on Israel needed for gains.

The SwitchBot AI Hub is the first edge hub to feature integrated VLM capabilities. You can pair it with SwitchBot’s range of ...

Vega instrument combines ultra-high-throughput, data quality, and assay flexibility for both traditional and AI-based drug ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...