New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% of consumers saying chatbots fail to resolve their issue ...

Mayor Mary Sheffield launched the first office of neighborhood and community safety, a promise she made on the campaign trail ...

While technical skills, expertise and resources all factor in successful innovations, the human side of innovation is a strategic advantage. Why and what to do about it.

MILLIONS of households will see their energy bills fall by an average of £117 a year in April. Ofgem has just revealed its latest price cap, which sets the maximum amount energy companies can ...

Last year was a crucial year of learning for spine and orthopedic leaders, with artificial intelligence understanding and implementation being a top priority for many. Other changes surgeons are ...

The global medical cyclotron market shows steady growth, expected to be valued at around US$246.8 million in 2026 and projected to reach US$405.4 million ...

The Texas Funeral Service Commission imploded this summer. This is what happened behind the scenes at the agency meant to regulate death care.

Bellingham City Council denounced “unprecedented and unlawful” actions taken by federal officers in the name of immigration enforcement. Council members Skip Williams and Dan Hammill brought a ...

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...

In an one hour and 47 minute-address, he also warned Iran against pursuing a nuclear weapons programme and hit out at "crazy" ...

What if achieving your resolutions didn’t require willpower, but a few tiny, daily actions you can actually stick to?