Partnership unlocks real‑time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channelsLondon & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) ...

Partnership unlocks real-time customer context for smarter routing, richer agent insights, and personalised engagements across voice and digital channelsLondon & Paris, Feb. 27, 2026 (GLOBE NEWSWIRE) ...

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...

Plume Design announced a major evolution of its platform, delivering the only open, vendor-agnostic carrier-grade Agentic AI orchestration platform for ISP operations.

AI models are pushing against three frontiers at once: raw intelligence, response time, and a third quality you might call ...

Moving compute closer to the source is no longer just an efficiency play; it’s a practical response to real operational ...

As digital sovereignty becomes a strategic requirement, organizations are rethinking how they deploy critical infrastructure and AI capabilities under tighter regulatory expectations and higher risk ...

Microsoft Corporation MSFT is pushing deeper into digital sovereignty. The software giant announced a major expansion of its Sovereign Cloud platform that allows enterprises, governments and regulated ...

As global telecom operators grapple with slowing growth and rising customer churn, Salesforce has introduced Agentforce for ...

Salesforce said its new agentic solution will allow telecom teams to get ahead of opportunities while not leaving customers ...

Confluent Intelligence adds Streaming Agents into the mix to enable agent-to-agent collaboration - SiliconANGLE ...

AWS's big consulting arm, ProServe, is shifting to outcome-based pricing, and reorganizing around AI agents the company calls "digital employees." ...