TMCnet

Points, Badges, and Better Agents: : Using Gamification to Transform Call Center Agent Training

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team ...

Summon This AI Agent by Speaking Its Wake Word Mid-Phone Call

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...
MPR News

Omar and Craig describe empty Whipple detention center, feds say less than 500 agents remain

The Bishop Henry Whipple Federal Building is seen at sunset on Feb. 13 in Fort Snelling.
The Caledonian Record

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise

AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by always-on AI voice agents and overseen by veteran call-center operators, ...