Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine that automates workflows across backend systems, and the extension of Talkdesk Autopilot's agentic ...

When operations seem steady and teams are settled into their routines, calls to overhaul workflows and embrace automation may not sound appealing, but they signal where the industry is headed.

Generative AI will soon take a back seat to agentic AI, as organizations demand more optimized work processes.

Vasu Jakkal says, All agents ought to be afforded similar security protections as humans to make sure that agents do not become so-called double agents who take uncontrolled risks. That sentence works ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

With executives anticipating an eightfold surge in AI-enabled workflows by the end of 2025, the shift towards agentic AI is no longer hypothetical. While generative AI set the world on fire for its ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--C3 AI (NYSE: AI), the Enterprise AI application software company, today announced C3 AI Agentic Process Automation, a new product that allows enterprises to ...

As health systems continue to face increasing workloads and staffing challenges, ambient scribes are emerging as transformative forces. During Becker’s Healthcare 13th Annual CEO + CFO Roundtable, Tom ...

Agentic AI systems are being marketed as a way for financial advisors to offload complex multi-step workflows with minimal human involvement. But early adopters say the technology's real value today ...

Across healthcare, providers are rapidly deploying tools such as ambient clinical documentation, while payers are adopting AI-powered agents for a growing range of operational and administrative use ...