Hundreds of thousands of Texans were calling the state’s Driver License Division every month, but only a fraction ever ...

The Department of Homeland Security program helps agencies prepare critical infrastructure for disruptive cyberattacks and ...

Lessons from state organizations emphasize roadmaps, workforce development, digital services and emerging technologies.

Distributed processing accelerates response times, reduces bandwidth demands and enhances privacy across government ...

Artificial intelligence is arriving in local government workplaces faster than many agencies can develop policies, governance frameworks and training programs to support it. Across the public sector, ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Generative artificial intelligence (GenAI) can power chatbots and ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. When citizens in Richmond, Va., call either ...

In February 2020, Tennessee opened the doors to its MyTN application, providing its residents with integrated access to an initial eight state services through an integrated, one-stop portal. Today, ...

As artificial intelligence agents move onto government laptops, state and local agencies must balance productivity, ...