The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service.

A group of Democratic lawmakers is warning that changes at the SSA are pushing its customer service system into crisis.

Sen. Kirsten Gillibrand and colleagues are investigating “Social Security chaos,” citing staffing cuts, long wait times, and ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

SSA unveils nationwide customer service center, diminishing the role of local field offices a year after DOGE cut 7,000 jobs.

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

DOGE-inspired cuts are hitting Social Security offices at a time when retirees are flooding them with calls and visits.

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...