Lack of empathy can strain relationships and create significant misunderstandings. Empathy is a key component of emotional intelligence, allowing us to connect with others on a deeper level.

Five years ago, Elon Musk told Joe Rogan during a podcast taping that “the fundamental weakness of Western civilization is empathy, the empathy exploit.” By that time, the idea that people in the West ...

For years, empathy has been the soft skill many leaders paid lip service to but struggled to operationalize. Customer experience executives put it in presentations. HR leaders championed it in ...