Four years ago I spoke to Matthias Murin, who was, at the time, Group Manager Customer Service at DocMorris, a Dutch online and mail-order pharmacy that provides medicines primarily to customers in ...

The value of video and voice in customer communications has never been greater than it is right now. The 20th-century workplace was dominated by textual communications—from faxes to emails and texts.

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...

SEATTLE--(BUSINESS WIRE)--Global cloud communications platform Infobip has launched live video support to help businesses resolve customer queries more quickly and shorten customer wait times.

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

Leading with empathy and emotional intelligence has never been as important in business as it is right now. Customer loyalty benchmarks and expectations are being set by brands that communicate and ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...