Despite the difference in access to end users, designers at tech companies can still learn a thing or two from their consulting counterparts about building user personas. For example, the tech ...

[Excerpted from "Mapping IAM Processes To The Business," a new report posted this week on Dark Reading's Identity and Access Management Tech Center.] The problems of managing user identities and ...

Most companies want to scale efficiently, but few truly understand the mechanics of how work gets done. That’s where business process mapping comes in. Business process mapping visually outlines how ...

The importance of investing in a comprehensive UX process The essential steps in a comprehensive UX process Forward-thinking companies are embracing user experience (UX), but it can be challenging to ...