On January 6, 2021, the Federal Communications Commission’s (FCC) location requirements go into effect for fixed multi-line telephone systems (MLTS) and interconnected VoIP services, which now include ...

At its August Open Meeting, the FCC adopted a Report and Order (“Order”) implementing portions of two recent statutes—Kari’s Law and the RAY BAUM’s Act—that address ensuring greater access to 911 and ...

Small and midsized businesses face several key challenges brought about by an increasingly mobile workforce. “Many are finding that their traditional phone services aren’t reliable or flexible enough ...

As businesses expand, they typically require a phone system capable of handling more than one call at a time. When you have multiple employees, you want them to be able to make or receive calls as ...

Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

Automated phone systems have become nearly ubiquitous in our efficiency-driven society, and many people frequently interact with them. Even though these phone systems, more formally known as ...