Update 11 May: As well as confirming the issue by replying to users experiencing issues with cracked Surface Laptop 3 screens, Microsoft has is referring users to a dedicated support page: "We have ...

is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. “We have investigated claims of screen cracking on Surface Laptop 3 and have ...

Last year, Microsoft had launched Surface Laptop 3 at a starting price of $999.99. Unfortunately, not everyone was impressed with its quality. Specifically, when complaints of visible crack on the ...

In mid-Feb ZDNet's Mary J Foley wrote about Microsoft looking into the unexplained cracks appearing in Surface Laptop 3 screens. A small number of users were complaining their products had suffered ...

Microsoft is offering free repair services for Surface Laptop 3 units with a fractured screen due to a "hard foreign particle". The issue surfaced around three months after the device was launched. In ...

A couple months ago, some Surface Laptop 3 customers reported they were seeing hairline fractures in their screens that seemingly appeared out of nowhere. Today, May 8, Microsoft is responding ...

User reports of screens mysteriously cracking on some Microsoft Surface Laptop 3 machines have come to prominence this week; with reports from forum posts, Reddit, and Twitter all reporting that ...

Microsoft has started selling replacement parts for its Surface devices in the Microsoft Store, making it easier for owners to repair their own machines. Available components for Surface products ...