From registration forms to nurses’ notes to bills, hospitals have a significant amount of data they can use to improve processes. Tracking data can be particularly useful when using Lean manufacturing ...

We quite often get calls, or find ourselves in a conversation where somebody is inevitably asking, “What’s the leanest way to lay out my factory”? This is always a delicate subject because it is ...

“We are different. Every job is unique.” “We cannot expect teamwork from skilled trades. Their work is too specialized.” “We must keep our people busy at all times. That’s why inventory is so ...

Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...