It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they fail to meet the new standards.

Firms only had targets for installing smart meters for customers and many were left with failing devices and poor customer ...

New government rules require energy suppliers to repair faulty smart meters within 90 days or face penalties ...

Households with smart meters could receive automatic £40 payments each time they encounter one of these three issues as new rules come into play from today (Feb 23). However, one more issue is still ...

Households equipped with smart meters could be entitled to automatic £40 payments each time they experience one of three specific issues, as new regulations take effect. However, Ofgem is still ...

A BBC specialist has warned the public about new regulations that could result in them receiving £40 in compensation payments. According to energy regulator Ofgem, over 70 per cent of British ...

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Everyone with a smart meter will be eligible for £40 payments under a new rule now in place from energy regulator Ofgem. Households which have to wait more than six weeks for installation, or who have ...

Facepalm: London authorities aim to have the industry deploy smart meters in the majority of UK homes and small businesses, offering people and companies a convenient method for measuring their actual ...