It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they fail to meet the new standards.

Firms only had targets for installing smart meters for customers and many were left with failing devices and poor customer ...

Households with smart meters could receive automatic £40 payments each time they encounter one of these three issues as new rules come into play from today (Feb 23). However, one more issue is still ...

New rules affecting all households with a smart meter will come into force next week. Some customers will be eligible for a £40 compensation payment as part of new smart meter rules that kick in on ...

Households equipped with smart meters could be entitled to automatic £40 payments each time they experience one of three specific issues, as new regulations take effect. However, Ofgem is still ...

A BBC specialist has warned the public about new regulations that could result in them receiving £40 in compensation payments. According to energy regulator Ofgem, over 70 per cent of British ...

Everyone with a smart meter will be eligible for £40 payments under a new rule now in place from energy regulator Ofgem. Households which have to wait more than six weeks for installation, or who have ...

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