In the always-on world of social media, a single corporate misstep can quickly escalate into a full-blown public relations crisis. Preventing long-term brand damage, however, starts before issues ever ...

For entrepreneurs, public relations crises can hit at any time. Here’s how to batten down the hatches, prepare for the worst and navigate your business to calmer waters. Strategic content creation and ...

When a corporate crisis strikes, executives need a strategy for discussing the matter with employees, customers, and the public. But unless information about a crisis is shared in a careful, planned, ...

Early, empathetic communication prevents speculation and helps leaders control the narrative. Accountability and calm leadership build trust without overpromising outcomes. Displaying confidence on ...

As we have just passed the halfway point of 2017, we can already learn some valuable lessons in Crisis Communications from the top public relations crises so far this year… in reverse order.

What’s the worst thing you can say when you’re in a jam? “No comment.” That’s according to Betty Galligan, founder and president of Newberry Public Relations & Marketing Inc. in East Providence. She ...

Forbes contributors publish independent expert analyses and insights. Edward Segal covers crisis-related news, topics, and issues. Cracker Barrel's rebrand failure highlights consumers' deep emotional ...

Observers piled on political analyst Rachael Bade on Sunday after she argued in a new Substack essay that President Donald Trump's latest scandal is a "PR crisis." Bade, a former journalist who now ...

That’s according to Betty Galligan, founder and president of Newberry Public Relations & Marketing Inc. in East Providence. She should know – as a specialist in crisis PR, she's gotten many a Rhode ...