Last April, the IRS launched its Zero Paper Initiative to speed up paper tax return processing. The project isn’t going well.

In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

The Internal Revenue Service has substantially improved taxpayer services and has good plans for improvement, but it continues to struggle with such problems as paper processing, response times for ...

MARIA: -- BEN: I’VE RECEIVED A LOT OF EMAILS ABOUT THIS IN JUST THE PAST FEW WEEKS, SINCE IT’S 3 MONTHS AFTER TAX DAY AND PEOPLE’S PATIENCE IS WEARING THIN. AND SO I DID A LITTLE DIGGING, AND FOUND ...

FOR COMMERCIAL printers, some aspects of the overall operation don’t command as much attention in the grand scheme of things. Every business has a pecking order, from the web press that crowds the ...

The Internal Revenue Service has made only limited progress so far on its goal of achieving "paperless processing," scanning only a tiny fraction of paper-filed returns last tax season, according to a ...

That’s the big solution being floated by the National Taxpayer Advocate this week in the wake of an ever-growing backlog of paper tax returns. According to the latest data, the Internal Revenue ...