Services that are designed and delivered with input from the user are more accessible and easier and more intuitive to use. User-centered services reduce cognitive load for users allowing them to be ...

Forbes contributors publish independent expert analyses and insights. Exec coach & former Microsoft CFO. Writes on leadership. Most senior executives have an intuitive sense of their core values—but ...

In the early days of building our agency, we established a set of operating principles — five characteristics that, reflecting on our entire professional experience, we believed would be most critical ...

The producer of a thought leadership event for senior executives called me recently. She shared with a rueful chuckle that the theme for this year’s meeting was uncertainty: in economic policy, trade, ...

At Slack, every one of our processes and features has been designed with the primary goal of making Slack a workplace tool that feels human. We see ourselves as our users’ hosts, and we want them to ...

TORONTO, May 4, 2021 /PRNewswire/ - In May 2020, BMO Financial Group (TSX: BMO) (NYSE: BMO) became the first major bank in Canada to sign the International Finance Corporation (IFC) led Operating ...