Quick take: The quality of customer experience (CX) defines a brand. To create great CX, I have found that it is vital to be three things: obsessed, empathetic and proactive. The quality of customer ...
It can be pretty tricky dealing with someone who is self-obsessed. Whether it's a friend, partner, or coworker, these people take selfishness to new levels, thus creating strain and drama wherever ...
There is much talk about being customer-obsessed. What does it take to be customer-obsessed? Recently, in The New Yorker, Mary Powell, CEO of Green Mountain Power, a small energy company in Vermont, ...
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