Microsoft is due to improve the hosting capabilities of its customer relationship management application with the global release of a new version of its Dynamics CRM 3.0 software Monday. The vendor is ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Cisco Systems Inc. is set to offer starting Monday a tool to help small and medium-sized businesses use Microsoft Corp. CRM (customer relationship management) software in combination with a Cisco IP ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Many network executives acquire shelfware in hectic times, such as when merging with another company. James Kritcher, vice president of IT at White Electronic Designs Corp. in Phoenix, encountered ...

Microsoft Corp. plans to bundle a version of Crystal Decisions Inc.’s Crystal Enterprise business intelligence application with its forthcoming customer relationship management (CRM) software, the ...

Discover the top CRM features for business success. Explore a curated list of key capabilities to consider when choosing the right CRM solution, including marketing tools, activity tracking and more.

This comprehensive guide will explain how to choose a CRM system, including key factors to consider, features to look for, and what costs to expect from CRM software. With so many CRM solutions ...