The groundbreaking new feature identifies and eliminates knowledge base gaps by analyzing edge-case conversations and automatically generating new answer cards for virtual and human agents Talkdesk®, ...

Launch of LlamaCloud Knowledge Management Platform Provides Companies of All Sizes Simple, Secure Way to Manage AI Agent Workflow Over Unstructured Data LlamaIndex also announced the launch and ...

HubSpot is back with a number of AI innovations and platform updates. Nicolas Holland, SVP and Head of AI at HubSpot, discusses some of these updates, including a new Knowledge Base Agent and a ...

Let's examine what Knowledge-Centered Service is (and is not) and why it matters to deliver a service level that can drive customer retention. In my last article, I wrote about the importance of the ...

The AI Alliance, formed in late 2023 to advance AI, has been working on projects ranging from Dana, an agent-native language and runtime, to Semiont, a knowledge base for human/agent collaboration.

AI agents can answer all your questions, right? However, when it comes to triggering a workflow, calling an API or fetching live context from a system of record, everything comes to a halt. You might ...

AI teams are discovering that the most expensive part of an agent is not the model, it is the memory strategy wrapped around it. Retrieval-Augmented Generation has become the default pattern for ...