Customers received "perfect" responses more than half the time, a rate that has doubled in 5 years -- Risks of automation: When AI required human intervention, customer questions were twice as likely ...

For car shoppers who fill out an inquiry form on a dealership website, the experience has improved markedly. More of them hear back quickly, through email, text, and phone. Fewer are ignored entirely.

When it comes to responding to customers online, Infiniti dealers are No. 1, according to Pied Piper’s latest research. The luxury brand topped Volkswagen, Cadillac, Subaru and Polestar in the 2024 ...