Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...

The problem: Replacing an existing gas furnace with a new, more efficient furnace. The apprentice: Allen Charles Edwards (ACE) — First-year mechanic. The technician: N. Arthur Thomas Egan (NATE) — ...

Ever had one of those winter mornings where the furnace seems to be working fine, but your house still feels like a walk-in freezer? It’s surprisingly common, and most people assume their furnace is ...

Along with clearing driveways, sidewalks and fire hydrants after the big snow, it's important to also check any foundation furnace vents. Clogged furnace vents can result in the furnace shutting down ...

As temperatures plunge way below zero, there are several steps homeowners can take to weather the arctic blast. Pros say most furnaces will be fine as they run continuously in the bitter cold, but ...

Q. With the deep winter snow we had last season, the air intake for our furnace plugged up. I had to separate the pipe from the furnace and let already-heated house air be used in the furnace rather ...

Inspecting a natural draft water heater vent happens quickly and easily once you know what to look for. Today, I'll show you what to look for when looking at a water heater vent connector. I recently ...

With the start of December now exactly a week away and the holidays just around the corner, attention in homes has well and truly turned to keeping cozy and comfortable. And, with heating more ...

UPDATE: Kingsport City Schools official Andy True confirmed to News Channel 11 that Jackson Elementary will be dismissing at 11 a.m. today due to a venting issue in the furnace. True said the heat ...