In response to complaints from users, eBay Sunday announced it will expand customer service in the U.S. and Canada while reducing some of the fees it charges sellers. Within the next 90 days, eBay ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. eBay is an online auction and retail marketplace where ...