In my previous article, How CX Meets Employee Engagement for Business Growth, we explored the symbiotic relationship between Customer Experience Excellence (CEE) and Service Employee Engagement (SEE).
There must be a culture of learning and improvement that is imparted in a business to guarantee a productive and growing workplace. Such a workplace doesn’t just acquire better business for the ...
To pick the best LMS, you should know your business needs, target audience, and financial plan. Customer training helps you understand your customer better and retain your customers and people ...
SAN JOSE, Calif.--(BUSINESS WIRE)--Wrike, the most versatile collaborative work management platform, was named a Gold winner for the Brandon Hall Group Excellence in Learning Award in the category of ...
Sumo Logic Deepens Customer Training Program with New Certifications in Observability and Cloud SIEM
Sumo Logic Certification Jam Days to Take Place Feb. 10-11 to Help Users Harness the Power of the Sumo Logic Continuous Intelligence Platform™ REDWOOD CITY, Calif., Feb. 10, 2021 (GLOBE NEWSWIRE) -- ...
NBAA has launched a customer service certification program, aimed at strengthening business aviation stakeholders’ customer-facing interactions. Created in partnership with ServiceElements ...
In the past decade, corporate training has undergone a major transformation. What once was limited to in-person seminars, occasional workshops, or printed manuals has become a dynamic ecosystem of ...
As a senior product manager at Amazon in customer-facing roles, Sandi Lin always felt like there was a disconnect between her customer interactions and the product training those customers would ...
According to HubSpot, happy customers are the top referral sources for companies. But turning a new client into a happy customer requires a successful customer onboarding strategy. If the experience ...
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