Great news for the auto dealer service industry. Owner satisfaction with the service experience is up overall in the J.D.
Dealership service departments saw a 14-point jump in its customer satisfaction score in the latest CDK Service Shopper study. The 2,500 customers surveyed by CDK for its annual look at the service ...
Purchasing a satisfying car is one thing, but a bad dealer experience can quickly turn owners off a specific brand. To see ...
United States, 16th Mar 2026 - As car buyers increasingly begin their purchasing journey online, automotive dealerships ...
Guessing Headlights on MSN
JD Power's 2026 dealer satisfaction rankings are out — and Stellantis should probably look away
The good news: car dealers are getting better. The bad news: it depends entirely on which badge is on your hood.
Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...
A new study ranks dealership experiences across brands, with Porsche leading and Mini topping the mass-market segment ...
TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...
The latest J.D. Power 2026 U.S. Customer Service Index (CSI) Study ranks Porsche at the top of the industry for dealership ...
Choosing a new vehicle isn't just about performance and fuel efficiency — you also need to take the service reputation of the ...
Dealership service departments are losing loyalty: a new report shows customers face scheduling delays, poor communication and repeat repair visits. Dealerships are losing service customers due to ...
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